Now that I've been
using UE-V lately for customer environments I've noticed a very bizarre error
that can pop up when installing the UE-V 2.0 agent or tools. As you can see below
the error message that comes up is rather frightening and suggests that there is
something very wrong with the installation.
If I navigate to the
%temp% folder on the machine I am attempting to install the UE-V agent on you
will notice that the
Microsoft_User_Experience_Virtualization_Agent_<YYYYMMDDHHMMSS>.log isn't
exactly making the issue obvious.
[0E70:0E74][2014-09-27T10:40:27]:
Burn v3.6.3303.0, Windows v6.1 (Build 7601: Service Pack 1), path:
D:\UE-V\Installers\2.0\AnyCPU\AgentSetup.exe, cmdline: '-burn.unelevated
BurnPipe.{87244650-D62D-4444-979C-45197BB6BDD0}
{4F666BD9-6261-485E-B93B-0C66CB718C68} 3676'
[0E70:0E74][2014-09-27T10:40:27]:
Setting string variable 'WixBundleLog' to value
'C:\Users\ADMINI~1\AppData\Local\Temp\Microsoft_User_Experience_Virtualization_Agent_20140927104027.log'
[0E70:0E74][2014-09-27T10:40:27]:
Setting string variable 'WixBundleOriginalSource' to value
'D:\UE-V\Installers\2.0\AnyCPU\AgentSetup.exe'
[0E70:0E74][2014-09-27T10:40:27]:
Condition 'VersionNT >= v6.1' evaluates to true.
[0E70:0E74][2014-09-27T10:40:27]:
Setting string variable 'WixBundleName' to value 'Microsoft User Experience
Virtualization Agent'
[0E70:0E74][2014-09-27T10:40:28]:
Loading managed bootstrapper application.
[0E70:0E74][2014-09-27T10:40:28]:
Creating BA thread to run asynchronously.
[0E70:0EAC][2014-09-27T10:40:29]:
Running WixBa
[0E70:0E74][2014-09-27T10:40:29]:
Detect 2 packages
[0E70:0E74][2014-09-27T10:40:29]:
Setting string variable 'ISNETFRAMEWORK40' to value '1'
[0E70:0EAC][2014-09-27T10:40:29]:
Creating a UI
[0E70:0E74][2014-09-27T10:40:29]:
Detected package: AgentSetupx86.msi, state: Absent, cached: None
[0E70:0E74][2014-09-27T10:40:29]:
Detected package: AgentSetupx64.msi, state: Absent, cached: None
[0E70:0E74][2014-09-27T10:40:29]:
Detect complete, result: 0x0
[0E70:0EAC][2014-09-27T10:44:03]:
Setup has thrown an exception. Please check the log.
[0E70:0EAC][2014-09-27T10:44:03]:
The service cannot be
started, either because it is disabled or because it has no enabled devices
associated with it. (Exception from HRESULT: 0x80070422)
[0E70:0EAC][2014-09-27T10:44:04]: at WuApiTypeLib.IUpdateServiceManager2.get_Services()
at
Microsoft.Uev.Deployment.ManagedBootstrapperApplication.Views.RootView.CheckMuOptIn()
at
Microsoft.Uev.Deployment.ManagedBootstrapperApplication.Views.RootView.NextButton_Click(Object
sender, RoutedEventArgs e)
at
System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target,
RoutedEventArgs routedEventArgs)
at
System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs
args, Boolean reRaised)
at
System.Windows.UIElement.RaiseEventImpl(DependencyObject sender,
RoutedEventArgs args)
at
System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at
System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at
System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs
e)
at
System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender,
MouseButtonEventArgs e)
at
System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate
genericHandler, Object genericTarget)
at
System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at
System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target,
RoutedEventArgs routedEventArgs)
at
System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs
args, Boolean reRaised)
at
System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender,
RoutedEventArgs args, RoutedEvent newEvent)
at
System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at
System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate
genericHandler, Object genericTarget)
at
System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at
System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target,
RoutedEventArgs routedEventArgs)
at
System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs
args, Boolean reRaised)
at
System.Windows.UIElement.RaiseEventImpl(DependencyObject sender,
RoutedEventArgs args)
at
System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at
System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at
System.Windows.Input.InputManager.ProcessStagingArea()
at
System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at
System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at
System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd,
InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y,
Int32 wheel)
at
System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd,
WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at
System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg,
IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd,
Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at
MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at
System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback,
Object args, Int32 numArgs)
at
MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source,
Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at
System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority
priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at
MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam,
IntPtr lParam)
at
MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at
System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at
System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at
Microsoft.Uev.Deployment.ManagedBootstrapperApplication.WixBa.Run()
[0E70:0E74][2014-09-27T10:44:04]:
Shutting down, exit code: 0x6
[0E70:0E74][2014-09-27T10:44:04]:
Variable: ISNETFRAMEWORK40 = 1
[0E70:0E74][2014-09-27T10:44:04]:
Variable: VersionNT = 6.1.0.0
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleAction = 4
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleElevated = 1
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleInstalled = 0
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleLog =
C:\Users\ADMINI~1\AppData\Local\Temp\Microsoft_User_Experience_Virtualization_Agent_20140927104027.log
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleName = Microsoft User Experience Virtualization Agent
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleOriginalSource =
D:\UE-V\Installers\2.0\AnyCPU\AgentSetup.exe
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleProviderKey = {e7f590ad-0947-4f42-8739-2d519a5f210e}
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleTag =
[0E70:0E74][2014-09-27T10:44:04]:
Variable: WixBundleVersion = 2.0.319.0
[0E70:0E74][2014-09-27T10:44:04]:
Exit code: 0x6, restarting: No
The key to
understanding this error is the call made to use the Windows Update engine.
[0E70:0EAC][2014-09-27T10:44:04]: at WuApiTypeLib.IUpdateServiceManager2.get_Services()
And if you search on
the Internet you can find more information on the call made.
The details in the
article aren't terribly important but it gives us an idea what the issue is,
as a result I checked what was the
current state of the Windows Update service. When this service was checked it
was disabled because this was one of my
sequencing machines so following the App-V best practice I had the service
turned off. UE-V will work fine if the service is disabled afterward but it
must be running in order for the installation to work correctly. So far I have
seen this issue on Windows 7 x64 and 8.1 x64 systems and assume it will fail on
many others.
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